Publisher's Description

ITILŪ V3 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course

ITILŪ V3 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course Publisher's Description

ITILŪ V3 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.

This kit prepares you for the certification exam by offering valuable information on the ITIL® framework, ITIL® certification and IT Service Management as a practice.

This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL® 2011 Foundation certification exam, including:

  • Real-world scenarios that describe what you've learned in the context of service solutions. These include thought-provoking questions to challenge your thinking and understanding.
  • Section reviews for each chapter to help you zero in on what you need to know and practice exam questions.
  • A Real-World Guide to ITIL® 2011 Skills. Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.
  • Ability to assess what you've learned with challenging ITIL® Foundation exam style questions.
  • Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL® trainers who  explain each of the topics and concepts of ITIL®.
  • Materials developed on the specific syllabus and exam criteria – so that you can be confident in achieving exam success on your first attempt.
This new Expanded and Updated edition includes:
  • Content updated to match syllabus 4 - processes and other content areas all provided for in both the book and elearning presentations
  • More in-depth exam prep, e.g. answer guides for all exam questions
  • More content depth in a number of areas
Audience:
  • The ITIL 2011 Foundation course will be of interest to:
  • Individuals who require a basic understanding of the ITIL framework;
  • Individuals who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
  • IT professionals or others working within an organization that has adopted the ITIL framework and who need to be informed about, or contribute to an ongoing service improvement programme.
  • A typical role includes (but is not restricted to): IT Management, IT Consultants, Help Desk Officers, Business managers, Service Desk and IT Support Staff
  • Which ITIL® concepts are covered in this course?
  • The 2011 Foundation Certificate enables participants to understand the basic terms, concepts and relationships between the ITIL® processes and functions.
  • The Service Lifecycle
  • Essential terminology
  • Service Strategy
  • Service Strategy Processes: Financial Management for IT Services, Service Portfolio Management, Business Relationship Management
  • Service Design
  • Design Coordination & Service Level Management
  • Service Catalog Management & Supplier Management
  • Capacity Management and Availability Management
  • IT Service Continuity Management & Information Security Management
  • Service Transition, Transition Planning & Support and Knowledge Management
  • Service Asset & Configuration Management
  • Change Management
  • Release & Deployment Management
  • Service Operation
  • Service Desk
  • Other Functions
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfilment & Access Management
  • Continual Service Improvement
  • The Seven-Step Improvement Process
  • Service Automation
Publisher Emereo Publishing
Date Added
Last Updated May 04, 2012

Related Tags:

itil    book    exam    management    service    foundation    view    review    learn    quest   

Platforms:

Windows XP  Linux  Windows Vista  Windows 7  Android  BeOS  Unix  Solaris  Symbian  MacOS  Windows 2000  Windows 9x  Windows Server 2008  Windows Server 2003  Windows NT  FreeBSD  Fedora  OpenBSD  Windows Mobile  Novell NetWare  Dos  PalmOS  BlackBerry  iPhone  J2ME 
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