ITIL V3 Foundation Complete Certification Kit 3rd Edition - Study Guide Book and Online Course

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL Framework, ITIL Certification and IT Service Management. 3 of 3 people found the following review helpful: Outstanding Tool, September 9, 2008 By William R. O'connell "reluctant critic" (New York) The tool combined with the online course and quizzes completely prepared me to take and pass the certification exam. If you haven't worked with ITIL before it can be a challenge to wrap your mind around it, particularly the terminology. The book and online course complemented each other remarkably and I felt that I really grasped the subject matter thoroughly and quickly. Lastly, the sample test was also really valuable. This Kit contains the book and online course access that provides everything you need to prepare for the ITIL V3 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. ITIL V3 Foundation Complete Certification Kit This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ITIL V3 Foundation exam in a systematic approach, so you can be confident you’re getting the instruction you need. 3 of 3 people found the following review helpful: The Art of Service's ITIL v3.0 Certification Kits, September 10, 2008 By ITTechie "ITTechie" (Harpers Ferry, WV United States) The combination of The Art of Service's certification kit and included online training not only taught me the concepts of ITIL v3.0, but also enabled me to pass the ITIL v3.0 certification exam in a short period of time. I highly recommend The Art of Service's training to anyone pursuing training and knowledge of the ITIL v3.0 framework.ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course • Real-world scenarios put what you’ve learned in the context of service solutions • Thought provoking questions to challenge your thinking and understanding • Exam Essentials in each chapter helps you zero in on what you need to know • Includes practice exam questions A Real World Guide to ITIL V3 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you’ll face in the field of IT Service Management. • Practise what you’ve learned with challenging ITIL Foundation exam style questions • Based on specific exam objectives - use this as a lab manual for certification preparation. 6 of 6 people found the following review helpful: Read the book, took the online course and test, PASSED and here's my review, June 26, 2008 By James Boyer "James" (New York) This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended. I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceeding my exam. Read the book about 3 times. I took the ITIL Foundation exam and got 98% of the question correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary). About half of the questions I missed were due to the test's wording which is tricky. The book and course made me confident in sitting the exam, and is the best such book that I've come across. Expensive, but worth it especially since your have access to the online learning component and exam prep as well. Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you) Highly recommended, I passed in one go! Good luck!