LiveSupportSaaS Standard Plan Publisher's Description
LiveSupportSaaS is live chat software available as software-as-a-service / on-demand / hosted solution for providing live support, live sales, and live help for web site visitors. LiveSupportSaaS allows their customers to make a positive personal impression on web site visitors, in order to cultivate leads and increase resolution. While clients see a live chat button on web site, they will feel reassured that they will have easy access to a live person.
Unlike other similar solutions, LiveSupportSaaS store all chat sessions in a single database, so they are later available for fast searching by visitors, subject, date, operator, and duration. Users can also search chat sessions by any string within messages recorded during a chat sessions.
Among others, most important features include: Real-time visitor monitoring, Appear offline, Search chat archive, Search chat transcripts by messages, Auto-changing online/offline image, Leave off-line message, Visitors archive log, Transfer chat to operator, Prewritten responses, Proactive chats, Operator to operator chat, E-mail chat transcript, Sound alert, Web page push, Customization and Branding, Customize start form fields, Multiple domains, Multilingual support, Live chat link for e-mail, Chat surveys.
As LiveSupportSaaS is built from the ground up as a browser based application, administrators are not required to install any special software on their workstations. Configured appropriately, LiveSupportSaaS console can be securely accessed from anywhere in the world via the internet. The light-weight AJAX based interface brings a desktop client usage feel.