Publisher's Description

SupportPortal Professional User Representative License

SupportPortal Professional User Representative License Publisher's Description

SupportPortal Professional User Representative License

Escon SupportPortal is AJAX/PHP web-based customer support solution with Support Ticket and E-mail Management, Knowledge Base, Live chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base and procedures - Manage SLA and get reports on support load and performance.

Publisher ESCON
Date Added

Related Tags:

support    customer    manage    base    product    desk    customers    time    forum    chat   

Platforms:

Windows XP  Linux  Windows Vista  Unix  Solaris  Windows 2000  Windows Server 2003  FreeBSD  OpenBSD 
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